Transform hospital communication from reactive call handling into proactive, connected and personalised patient engagement.
Every Call. Every Patient. Every Interaction — Intelligently Connected.
Round-the-clock patient communication
Major Indian languages, built for India
Hospital use cases, ranked by demand
Integrates with hospital systems
GKS Infotech's AI Voice Agent enables hospitals to automate patient communication, appointment management, feedback handling, follow-ups and service coordination through natural, human-like voice conversations — while keeping people at the centre of care.
The calls that flood hospital front desks every day. Automate these first for the fastest, most visible impact.
Start with Appointments, Information Desk and Follow-Up — the highest-volume calls for most hospitals.
High-value journeys that lift satisfaction, protect revenue and close the loop on every admission, discharge and complaint.
Advanced capabilities that set your hospital apart — from teleconsultation and international patients to AI-driven call intelligence.
Patient history and analytics are surfaced only as per the hospital's authorisation, privacy and security policies.
Not just a talking bot — an AI voice workforce that understands patients, takes action in your systems and hands over to your people whenever it matters.
Handles almost all major Indian languages, so every patient is served in the language they prefer.
Patients speak naturally instead of navigating rigid IVR menus.
Routine interactions automated round the clock — nights, weekends and holidays.
Authorised interaction history gives context to future conversations and helps teams prepare for recurring issues.
Books, reschedules, cancels, reminds, collects, assigns, escalates, follows up and tracks.
Hands the conversation to the right hospital team, with context, whenever human intervention is required.
Connects with HIS/HMS, EMR/EHR, CRM, billing, laboratory, pharmacy, payment and ticketing systems.
Capture → Categorise → Assign → Escalate → Resolve → Confirm → Close.
Every call can be backed by a text confirmation, payment link, location pin or document.
Handles multiple concurrent calls during OPD rush hours — no busy tones, no waiting queues.
Role-based access, consent capture and audit trails, designed to align with the DPDP Act, 2023 and hospital policy.
Start with one high-impact use case, prove the value, then scale across departments.
From first call to continuous improvement
Phased · low disruption
Map current call flows, languages, volumes and priority use cases with your front-office team.
Configure conversation scripts, escalation rules, SLAs and hospital-approved responses.
Connect HIS/HMS, telephony and WhatsApp/SMS with role-based access controls.
Go live with Tier 1 use cases and fine-tune on real patient conversations.
Roll out Tier 2 and Tier 3 capabilities and review analytics with management every month.